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Carnegie Hall Mainstage Performance Series

Cancellation Policy (updated for 2021-22 Season)

Refunds will be given if a Carnegie Hall event is cancelled by Carnegie Hall.  Additionally, if you have any onset symptoms of COVID-19, please do not attend an event at Carnegie Hall. Our 2021–2022 customer commitment more readily accommodates mainstage performance ticket exchanges should you be unable to attend an event due to illness, or if an event needs to be reconfigured, rescheduled, or canceled.  If you are unable to use your tickets to a Carnegie Hall event, you may donate them back to the Hall. To convert your ticket purchase to a donation, please notify Carnegie Hall prior to the performance either by email, by calling 304-645-7917, or in person at the Box Office. Ticket cancellations of any type cannot be accepted after the performance has begun. A tax receipt for your Carnegie Hall donation will be provided upon request.

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